Man And A Van Roehampton Service Terms and Conditions
These terms and conditions set out the agreement between the customer and the provider for a man and a van Roehampton service. By making a booking, the customer confirms that they have read, understood and accepted these terms. The purpose of this page is to explain the standard rules that apply to bookings, payments, cancellations, liability, waste handling and the legal framework governing the service. These terms apply to domestic and commercial work, subject to any written quotation, booking confirmation or agreed variation. Any special arrangement must be confirmed in writing to be valid.
For clarity, the expressions “we”, “us” and “our” refer to the service provider operating the man with a van Roehampton service, and “you” or “customer” refer to the person booking or receiving the service. Where a booking is made on behalf of another person or business, the person placing the booking warrants that they are authorised to do so and will remain responsible for payment and compliance with these conditions. Nothing in these terms affects any rights that cannot legally be excluded under UK law.
The service may include loading, transport, unloading, collection of household or office items, assistance with furniture movement, and other agreed tasks connected with a removal or delivery. However, all services are subject to availability, access conditions, lawful instructions, and safe working practices. The Man And A Van Roehampton service may refuse any task that would be unsafe, unlawful, or outside the scope of the booking.
A booking is only accepted once we have confirmed the date, time, collection and delivery points, the nature of the items, and the agreed charge. Until confirmation is issued, any enquiry should be treated as an invitation to quote rather than a binding contract. We may request photographs, item lists, floor access details, parking information, or other relevant information before confirming the booking. If information provided by the customer is incomplete or inaccurate, we may revise the price, alter the vehicle size, change staffing requirements, or decline the booking.
It is the customer’s responsibility to ensure that all goods are ready at the agreed time and that access is suitable for loading and unloading. The customer must arrange parking permissions, lift access, security clearances, building entry, and any other necessary arrangements unless we expressly agree otherwise. Delays caused by blocked access, missing keys, parking restrictions, inaccurate addresses, or items not being ready may result in waiting charges or a rescheduled service. The man and van Roehampton booking should reflect the actual scope of work required on the day.
If the customer asks us to carry additional items or perform extra work not included in the original agreement, we may accept or refuse at our discretion. Any accepted changes may affect the total price and timetable. We reserve the right to amend the service if the items are heavier, larger, more numerous, or more complex than described, particularly where specialist handling, additional labour, or a different vehicle is needed. The man with a van Roehampton service is provided on a best-efforts basis within the agreed time window, but exact timings cannot always be guaranteed due to traffic, weather, or prior job delays.
Payments must be made in the method agreed at the time of booking or on completion of the work, as specified in the quotation or confirmation. Unless otherwise stated, prices are quoted in pounds sterling and may include labour, vehicle use, and standard fuel costs for the agreed journey. Any tolls, congestion-related charges, parking fees, ferry costs, storage charges, disposal charges, or other third-party expenses will be added where relevant and must be paid by the customer unless expressly included in the quote.
We may request a deposit to secure a booking, especially for larger moves, peak dates, or jobs requiring special scheduling. Deposits, where charged, are normally non-refundable unless we cancel the booking or agree otherwise in writing. Full payment is due immediately upon completion unless another payment period has been agreed in advance. Late or failed payments may attract administrative charges and interest in accordance with applicable UK law. We may suspend or refuse further services where any outstanding invoice remains unpaid.
The customer must ensure that the payment method used is valid and authorised. If payment is made by bank transfer, it must clear in full by the agreed deadline. If payment is made by card, cash, or another accepted method, the customer remains responsible for any transaction reversal, chargeback, or failed authorisation unless the dispute is based on a genuine fault attributable to us. Any discount, promotional rate, or estimate applies only to the exact service described and may be withdrawn if the booking details change materially.
Cancellations must be made as soon as possible and will be assessed according to the notice given and any costs already incurred. If the customer cancels after confirmation, we may charge a cancellation fee to cover administration, reserved time, vehicle allocation, labour planning, and any non-recoverable expenses. Where a same-day or short-notice booking is cancelled, the full charge may be payable if we have already attended or begun to prepare for the job. Any deposit retained will be applied against the cancellation costs.
If the customer is not available at the agreed time, or if access is not possible due to factors within the customer’s control, this may be treated as a late cancellation or failed attendance. If we must leave a site because the customer has not provided sufficient access, instructions, or payment security, a call-out charge or partial service fee may apply. We reserve the right to reschedule where circumstances outside our reasonable control prevent us from carrying out the work on time. The customer should notify us promptly if any change is required.
We may cancel or postpone the booking if conditions are unsafe, if there is a risk of damage to property or goods, if the customer has not disclosed important information, if payment arrangements are not met, or if an event beyond our control affects operations. In such cases, we will aim to offer a new date where practical. If we cancel without cause attributable to the customer, any deposit already paid for the affected service will normally be refunded, subject to any lawful deduction for work already completed or third-party costs already committed.
Our liability for loss or damage is limited to losses caused by our proven negligence or breach of contract and only to the extent permitted by law. We will take reasonable care when handling goods, but the customer remains responsible for packing items securely, protecting fragile goods, and ensuring that any special instructions are clearly communicated before the job starts. Unless we agree in writing to provide packing services, we are not responsible for damage caused by inadequate packing, pre-existing weakness, overloading, or the inherent nature of the item.
The customer should remove or secure loose parts, empty drawers where appropriate, disconnect appliances safely where required, and advise us of any items that are unusually heavy, awkward, valuable, or delicate. We are not liable for indirect or consequential losses, including loss of profit, business interruption, emotional distress, or missed deadlines, except where such exclusion is not permitted by law. Any claim for damage must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after the service is completed, with photographs and supporting details where available.
We do not accept liability for damage arising from poor access, unavoidable movement during transit, road conditions, weather, traffic incidents outside our control, or items that were already damaged or unstable. The man and a van Roehampton service may involve carrying items through tight spaces, stairs, or communal areas; where the customer requests this, the customer accepts the risk inherent in such work except where loss or damage is caused by our negligence. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Waste collection, disposal and removal services are subject to applicable UK waste regulations, including the duty of care relating to controlled waste. The customer must accurately describe any waste or rubbish to be collected and must not request the removal of hazardous, clinical, electrical, chemical, asbestos-containing, or otherwise restricted materials unless we have expressly agreed and are legally permitted to handle them. We may refuse any waste item that is unsafe, undocumented, prohibited, or likely to breach environmental or licensing requirements.
Where we collect waste as part of the man with a van Roehampton service, the customer warrants that they have the right to transfer the waste to us and that the waste is not contaminated with restricted substances. The customer remains responsible for informing us of any items that require specialist handling, segregation, or licensed disposal. Any waste transferred to us may be taken to a licensed waste facility, recycling centre, or lawful disposal point in accordance with applicable regulations. We may charge additional fees for disposal, sorting, labour, handling, or documentation where necessary.
The customer acknowledges that fly-tipping, unlawful dumping, and improper transfer of waste are serious offences. We will not engage in any activity that could breach environmental law or create a risk to public safety. Where required, the customer must provide accurate information about the waste’s origin, nature, and quantity, and must comply with any request for evidence or declarations that are legally needed. If the waste description is inaccurate, we reserve the right to refuse collection, alter the price, or end the service immediately.
Customers must ensure that all items handed over for transport or disposal are lawfully owned or lawfully possessed, and that moving them does not infringe the rights of any third party. The customer is responsible for obtaining any internal permissions required in shared buildings, businesses, rented premises, or managed estates. We are entitled to rely on the customer’s instructions unless they are clearly unsafe, illegal, or impossible to perform. If a dispute arises over ownership or authority, we may suspend the service until the issue is resolved.
Any quotation is based on the facts known at the time and may change if the work materially differs from what was described. Changes may include additional flights of stairs, waiting time, more staff, larger vehicles, heavier items, or extra stops. We may also charge for delays caused by the customer, including missing keys, access issues, or failure to be present. The customer should keep valuables, personal documents, and irreplaceable items with them where possible, as we cannot accept responsibility for articles not declared in advance or not properly secured.
These terms may be updated from time to time to reflect changes in law, business practice, or service requirements. The version in force at the time of booking will apply unless a later version is agreed in writing. If any part of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right under these terms shall be treated as a waiver of that right.
Nothing in these terms is intended to create a partnership, employment relationship, or agency between us and the customer. Any headings are provided for convenience only and do not affect interpretation. The customer agrees not to request the transport of prohibited items, stolen goods, illegal substances, or anything that would place us in breach of the law. We may stop the service immediately if we reasonably suspect unlawful conduct, misuse of the booking, or behaviour that threatens safety.
The Man And A Van Roehampton service is offered subject to availability and may be influenced by traffic, weather, vehicle maintenance, route restrictions, or unforeseen operational issues. Where possible, we will communicate delays or changes, but no liability will arise simply because a journey takes longer than expected. The customer should allow sufficient time for loading, travel, and unloading, particularly where parking or building access may slow progress. Any estimate provided should be treated as approximate unless explicitly guaranteed.
This service is governed by the laws of England and Wales, and any dispute arising from or connected with these terms, the booking, or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any dispute cannot be resolved amicably, the parties agree to follow the applicable legal process in the United Kingdom. By booking a man and van Roehampton service, the customer confirms acceptance of this governing law clause and the remaining conditions set out above.