These Terms and Conditions set out the basis on which Man And A Van Roehampton provides removal, delivery, and transport services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing a request for a man and van service in Roehampton or any related transport arrangement.

These terms are intended to be clear, fair, and practical. They apply to domestic and commercial customers, single-item moves, multi-item collections, furniture transport, light removals, and similar services. They are written for general use and do not replace any statutory rights you may have under UK consumer law. If a term is found to be invalid or unenforceable, the remaining terms will continue to apply.

In these terms, references to “we”, “us”, or “our” mean the service provider operating the Roehampton man and van service. References to “you” or “the customer” mean the person making the booking or receiving the service. References to “goods” mean any items, furniture, boxes, equipment, waste, or other property to be transported, loaded, unloaded, or handled by us.

1. Booking process

All bookings are subject to availability and to acceptance by us. A booking may be made by providing the required job details, including the collection and delivery locations, the type and quantity of items, access conditions, preferred date and time, and any special handling instructions. Quotes are based on the information supplied by you. If the details change after the quote is issued, we may revise the price, service time, vehicle size, or staffing required.

Once we confirm availability, we may issue a quotation or estimate. A quotation is usually based on fixed details, while an estimate may be adjusted if the job differs from the information provided. Your booking is only confirmed when we have accepted it and, where required, received any deposit or advance payment. We may refuse or cancel a booking if the job is unsafe, unlawful, excessively heavy, poorly described, or outside the scope of our services.

You must ensure that all information provided at the time of booking is accurate and complete. This includes details about parking restrictions, stair access, lift availability, item dimensions, fragile belongings, and any items requiring special equipment. If access is difficult or the loading area is not suitable for our vehicle, you must tell us before the service begins. Failure to do so may lead to delays, additional charges, or cancellation of the job.

2. Service scope and customer responsibilities

We will provide the service with reasonable care and skill and in accordance with the agreed booking details. Our work may include loading, transport, unloading, and placement of items where reasonably practicable. Unless specifically agreed in writing, we do not assemble or dismantle furniture, disconnect appliances, remove fixtures, or perform specialist lifting. Any extra services must be agreed before work starts and may incur additional charges.

You are responsible for ensuring that the goods are properly packed, labelled, and ready for transport. Delicate, valuable, or irreplaceable items should be protected by suitable packaging. We may refuse to move items that are unsafe to handle, inadequately packed, leaking, contaminated, or likely to cause damage to other goods. You must also ensure that no items in your possession are prohibited, illegal, or otherwise unsuitable for transport.

If our team is asked to carry items through narrow hallways, up stairs, over soft flooring, or across areas where damage could reasonably occur, you accept the normal risks associated with that access. You should remove loose obstacles, secure pets, and provide any necessary keys, permits, or entry instructions. Where a delay is caused by failure to prepare the premises or by your absence, waiting time charges may apply.

3. Payments and charges

Prices are normally calculated based on the vehicle size, labour required, distance, waiting time, access conditions, and any additional services requested. We may also charge for congestion, parking, tolls, congestion-related penalties caused by your instructions, and reasonable disposal or handling fees where applicable. Any price quoted before the job begins may be revised if the actual work differs from the original description or if unforeseen circumstances require more time or resources.

Payment terms will be confirmed at the time of booking or before the service begins. In many cases, payment is due immediately after completion of the job, although deposits or partial prepayments may be required for larger or time-sensitive bookings. We accept payment by the methods we make available from time to time. The customer remains responsible for ensuring that payment is made in full by the agreed deadline.

If payment is not received on time, we may charge interest and/or reasonable recovery costs to the extent permitted by law. We may also suspend future bookings or withhold the return of property only where lawful and where prior agreement exists. Any invoice or receipt issued by us should be checked promptly. If you believe an invoice is incorrect, you must notify us as soon as reasonably possible so that we can investigate.

4. Cancellations, changes, and waiting time

We understand that plans can change. If you need to cancel or amend a booking, you should notify us as early as possible. Cancellations made before the agreed time may be eligible for a full or partial refund depending on the notice given and any costs already incurred. Short-notice cancellations, same-day cancellations, or cancellations after our team has already been dispatched may result in a cancellation fee.

If you change the booking after confirmation, including changes to the date, time, volume of goods, or access conditions, we may need to re-quote the service. Where a change requires extra time, extra mileage, a larger vehicle, or additional labour, the revised charge will apply. We are not responsible for delays caused by traffic, weather, breakdown, road closures, or events outside our reasonable control.

If we arrive at the agreed location and cannot complete the job because you are unavailable, the property is inaccessible, the goods are not ready, or the instructions are materially different from those confirmed, we may charge for waiting time, attempted attendance, or a wasted journey. If we have to wait beyond a reasonable period, we may leave and treat the booking as cancelled by you.

5. Liability, damage, and limitations

We will take reasonable care when handling your goods, but our liability is limited in accordance with these terms and applicable law. We are not responsible for pre-existing damage, poor packaging, hidden defects, weak furniture joints, unsecured lids, or damage arising from your instructions or from normal handling of items that are already fragile or unsuitable for transport. It is your responsibility to tell us about any item requiring special care.

Where we are legally responsible for loss or damage caused by our negligence, our liability will be limited to the reasonable repair cost, replacement value, or other remedy allowed by law, subject to any applicable cap stated in the booking terms. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or loss caused by delay, except where such exclusion is not permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. You are responsible for arranging insurance for items of exceptional value if you consider the standard protection insufficient. Where the goods are transported as part of a commercial arrangement, you should ensure any required specialist or business insurance is in place.

6. Waste removal and disposal regulations

Where our service includes disposal, rubbish removal, or the transport of waste, all such work must comply with UK waste laws and local authority requirements. We will only collect and dispose of waste that is lawful to handle and that has been accurately described by you. You must not ask us to remove hazardous, toxic, explosive, medical, asbestos-related, or other restricted waste unless we have expressly agreed in writing and are legally able to manage it.

You warrant that any waste or unwanted items presented for collection are owned by you or that you have authority to dispose of them. If the waste contains electrical items, batteries, liquids, confidential documents, or materials requiring special treatment, you must inform us in advance. We may refuse to remove any waste that is contaminated, mixed with prohibited materials, or likely to breach environmental rules, licensing conditions, or duty-of-care obligations.

We may charge separately for disposal, sorting, transfer, or recycling costs. If any waste turns out to be misdescribed or unlawful to transport, you may be liable for additional costs, fines, enforcement action, or return transport where permitted. By booking a man and van service for waste-related work, you agree to cooperate with lawful handling and to provide accurate information about the items presented for removal.

7. Access, property condition, and special items

You must ensure that the property, loading area, and delivery location are reasonably accessible and suitable for the booked service. This includes making parking arrangements where necessary, obtaining any permits, and ensuring that routes are clear enough for safe movement of goods. If we are unable to park safely or legally because of circumstances within your control, any additional costs, fines, or delays may be passed on to you where lawful.

We will not move items that are structurally unsafe, excessively heavy for the available team or equipment, or likely to cause injury or property damage. This includes items that cannot be moved without specialist lifting gear unless such equipment has been agreed in advance. You should tell us if there are pianos, large safes, fragile antiques, high-value electronics, or items with unusual dimensions so that we can assess whether the job is suitable.

We may refuse to handle or continue handling any item if we believe it creates an unreasonable risk to people, property, or vehicle safety. If we stop work for safety reasons, you may still be charged for time already spent and for any unavoidable costs incurred. Your cooperation is required throughout the job so that work can be completed efficiently and safely.

8. Delays, force majeure, and service interruptions

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control. Such events may include severe weather, traffic incidents, road closures, strikes, civil disruption, fuel shortages, illness, accidents, vehicle breakdown, or disruption to utilities or transport networks. In such circumstances, we will try to rearrange the service or continue performance within a reasonable time.

If a delay occurs due to a force majeure event, the booking may be rescheduled without liability, although any costs already incurred may remain payable. If a service must be abandoned entirely because completion would be unsafe or impossible, we may charge for work done up to that point. We will act reasonably and in good faith when deciding whether to continue, postpone, or terminate a booking.

You agree that timing estimates are indicative unless we have expressly guaranteed a specific delivery or arrival window in writing. Traffic conditions and other operational factors can affect arrival times, and we do not guarantee exact minutes unless this has been separately agreed. If punctuality is essential, you should inform us before booking so that we can consider whether the job is suitable.

9. Complaints, notices, and general legal terms

If you have a concern about the service, you should raise it promptly so that we can review the matter while the relevant details are still available. Any claim for loss or damage should be reported as soon as reasonably practicable and, where possible, before the vehicle leaves the delivery location. You may be asked to provide photographs, an item list, proof of value, or other reasonable evidence to support a claim.

We may update these terms from time to time. The version in force at the time of your booking will normally apply to that booking unless a change is required by law. No failure or delay by us in enforcing any term will be treated as a waiver of our rights. If any provision is deemed unenforceable, it will be interpreted to the minimum extent necessary to make it lawful, and the rest of the terms will remain in effect.

These terms constitute the entire agreement between you and us in relation to the service, except where mandatory legal rights apply. You may not assign your rights or obligations without our consent. We may assign or subcontract part or all of the service to suitably qualified persons or vehicles where needed to fulfil the booking.

10. Governing law

These Terms and Conditions for Man And A Van Roehampton are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with these terms, the booking, or the service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise.

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK legislation. If you are a business customer, different legal rules may apply to some aspects of the relationship, but any mandatory consumer protections will still apply where relevant.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. If you are unsure about any aspect of the service, you should review the booking details carefully before confirming. For clarity, these terms may be applied to a Roehampton man and van booking, a man and van in Roehampton arrangement, or similar transport services anywhere within our normal operating area.